Refund & Returns Policy

Effective Date: January 3, 2025

At Vision Ease, we are committed to ensuring that our customers are fully satisfied with their purchase. If, for any reason, you are not completely happy with your blue light blocking glasses, we offer a clear and simple returns and refunds policy. Please read this policy carefully to understand how to return a product and request a refund.

1. Return Eligibility

We accept returns under the following conditions:

  • Product Condition: The product must be unused, in the same condition as when you received it, and in its original packaging. Glasses should not show signs of wear or damage.
  • Return Timeframe: You may return your glasses within 30 days from the date of purchase.
  • Proof of Purchase: A valid receipt or order confirmation must be provided as proof of purchase.

Please note that customized products or products marked as final sale are not eligible for returns or refunds.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email us at [email protected] with your order number, the reason for the return, and any relevant photos (if applicable). We will guide you through the return process.
  2. Return Authorization: Once we receive your return request, we will send you a Return Authorization (RA) number and instructions on how to send back the product.
  3. Return Shipping: You will be responsible for the cost of return shipping unless the product is defective, damaged, or an error occurred with your order. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee receipt of your returned item.
  4. Return Address: All returns should be sent to:
    • Vision Ease
    • Address: Kuwait City, Kuwait

3. Refund Process

Once we receive your returned item and confirm that it meets the return eligibility criteria:

  1. Refund Issuance: We will process your refund within 5-7 business days. Refunds will be issued to the original payment method used at the time of purchase. Please note that depending on your bank or payment provider, it may take an additional 5-10 business days for the refund to appear in your account.
  2. Partial Refunds: In some cases, we may offer a partial refund if the returned item is damaged or shows signs of wear. We will notify you in advance of this decision.

4. Non-Refundable Items

The following items are not eligible for return or refund:

  • Custom Products: Any personalized items, such as custom engravings, are not eligible for return.
  • Sale or Clearance Items: Products purchased at a discounted price or marked as final sale are not eligible for return or refund.
  • Damaged or Used Products: Products that have been used, damaged, or altered are not eligible for return.

5. Exchanges

We currently do not offer direct exchanges. If you wish to exchange your product for a different item, you will need to return the original item for a refund and place a new order for the item you wish to receive.

6. Damaged or Defective Products

If your glasses arrive damaged or defective, please follow the return process outlined above and contact us within 7 days of receiving your order. We will provide you with a full refund or send you a replacement, depending on your preference.

Please include clear photos of the damaged or defective item in your email to expedite the process.

7. Costs and Fees

  • Return Shipping Fees: If the product is returned due to buyer’s remorse (e.g., incorrect choice, change of mind), the return shipping costs are the responsibility of the customer.
  • Restocking Fees: We do not charge restocking fees for returned products.
  • Original Shipping Fees: Shipping charges from your original order are non-refundable unless the return is due to a mistake on our part (e.g., damaged or incorrect product).

8. Customer Support

If you have any questions about our returns and refunds policy or need assistance with initiating a return, please contact us at: